D365- Steps to delete HCA SO Line

Modified on Wed, 11 Oct, 2023 at 11:59 AM

Knowledge Purpose

When a SO line needs to be deleted HCA side

  1. Make sure you are on HCA 
  2. Attempt to delete the SO line – if results in error to clean up history then follow the below steps.
  3. Cleanup Sales update history for that sales order in HCA

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3. Go to the related orders tab and clean up the sales history on of HGR order (auto created order when an order created on HCA side) and click on the sales order

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4. Go to Related order and clean up history in HGR

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5. Once the above steps are done then return to HCA order and select the so line and remove it

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