Knowledge Purpose
When a SO line needs to be deleted HCA side
- Make sure you are on HCA
- Attempt to delete the SO line – if results in error to clean up history then follow the below steps.
- Cleanup Sales update history for that sales order in HCA
3. Go to the related orders tab and clean up the sales history on of HGR order (auto created order when an order created on HCA side) and click on the sales order
4. Go to Related order and clean up history in HGR
5. Once the above steps are done then return to HCA order and select the so line and remove it
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